Effective Date: [23/01/2026]

Welcome to Softexplo (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or purchase from our website.

By using Softexplo, you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

When you use our website or make a purchase, we may collect:

  • Full name
  • Email address
  • Phone number (if provided)
  • Billing details (city, state, country, etc.)
  • Payment confirmation details (transaction ID, order ID, payment status)
  • Any information you submit through forms or support messages

1.2 Payment Information

We do not store your full card, UPI PIN, or banking credentials.

Payments are processed through secure third-party payment gateways. We may receive limited details such as:

  • Payment status
  • Payment method (UPI/Card/Netbanking)
  • Transaction reference ID

1.3 Automatically Collected Data

When you visit Softexplo, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Referring website/source
  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process and deliver your digital product purchases
  • Send order confirmation and download access details
  • Provide customer support
  • Improve our website, products, and user experience
  • Send important updates related to your purchases
  • Send marketing emails (only if you opt in)
  • Prevent fraud, abuse, or unauthorized access
  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Understand how users interact with our website
  • Improve performance and analytics
  • Run advertising campaigns (if applicable)

You can disable cookies in your browser settings, but some website features may not work properly.

4. Third-Party Services We Use

To operate Softexplo, we may use trusted third-party tools/services such as:

  • Payment gateways (for secure transactions)
  • Email services (for sending purchase and support emails)
  • Analytics tools (like Google Analytics)
  • Advertising platforms (like Meta/Facebook Pixel, Google Ads)
  • Hosting and website performance services

These third parties may process limited data required to provide their services.

5. Advertising and Remarketing

We may use advertising tools (like Meta Pixel or Google Ads) to:

  • Measure ad performance
  • Show relevant ads to people who visited our website
  • Improve our marketing campaigns

This may involve cookies and tracking technologies.

You can manage ad preferences from your Google/Facebook settings.

6. Sharing of Your Information

We do not sell your personal data.

We may share your information only when necessary:

  • With service providers (payment, email, analytics, hosting)
  • To comply with legal requirements or government requests
  • To protect our rights, safety, and prevent fraud
  • If Softexplo is involved in a business transfer (merger, acquisition, sale)

7. Data Security

We take reasonable security measures to protect your information, including:

  • Secure payment processing
  • Limited access to user data
  • Website security practices

However, no method of online transmission is 100% secure. You use our website at your own risk.

8. Digital Product Delivery

Softexplo sells digital products such as templates, ebooks, guides, and toolkits.
Once purchased, products are delivered digitally via:

  • Download link
  • Email delivery
  • User account access (if applicable)

You are responsible for keeping your download links and access details private.

9. Your Rights and Choices

You may have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Opt out of marketing emails anytime (unsubscribe link provided)
  • Disable cookies in your browser

To request changes, contact us at: contact@softexplo.com

10. Data Retention

We retain your information only as long as necessary for:

  • Providing services and product access
  • Legal and accounting compliance
  • Resolving disputes and enforcing policies

11. Children’s Privacy

Softexplo is not intended for children under 13 years of age.
We do not knowingly collect personal data from children.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new effective date.

14. Contact Us

If you have any questions about this Privacy Policy, contact us:

Softexplo
Email: contact@softexplo.com

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