Effective Date: [23/01/2026]
At Softexplo, we sell digital products such as templates, ebooks, guides, toolkits, and other downloadable resources. Since these products are delivered instantly after purchase, we follow a strict policy regarding refunds.
1. No Refund Policy (Digital Products)
All purchases made on Softexplo are final and non-refundable.
Once the payment is completed, the digital product is delivered instantly via download link/email. Because digital items cannot be “returned,” we do not offer refunds, returns, or exchanges.
2. Please Review Before Buying
Before purchasing, we request you to:
- Read the product description carefully
- Check product previews (if provided)
- Confirm the product format and requirements (PDF, Canva, Notion, etc.)
If you have questions before buying, contact us at: contact@softexplo.com
3. Exceptions (If Applicable)
Refunds are not provided, however we may assist in the following cases:
a) Payment Successful but Product Not Received
If your payment is successful but you do not receive the download link or access, contact us within 24 hours with:
- Order ID
- Payment reference/transaction ID
We will ensure you receive the product.
b) Duplicate Payment
If you were charged twice for the same product due to a technical error, we will verify the transaction and provide a resolution.
4. Support
If you face any issues with downloading or accessing your product, contact us:
📧 Email: contact@softexplo.com
⏱ Support Hours: [10 AM – 7 PM IST]
5. Policy Updates
We may update this Refund Policy anytime. Updates will be posted on this page with a new effective date.